Description
We require Content Designers with GOV.UK experience to initially work remotely, new projects expected October 2020.
We are undergoing a major digital transformation programme to make tax easier - enabling customers to do more in online and in Real Time, wherever they are. To do this, we need a team of outstanding people to create and run these new digital services and who understand the web, technology and people.
As a Content Designer you will:
- Collaborate with the product manager, digital service manager, business analysts and user researchers to define the messages that the new services will convey
- Take complex language processes and make them simple to understand
- Develop content that encourages people, who rarely go online, to use it
- Build relationships and work effectively within an agile delivery model with colleagues and external providers, eg user researchers and business analysts
- Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally
You will lead on all aspects of Content Design, including but not limited to:
- Research of subject
- Discussion with stakeholders and experts
- Initial drafts of content to fit with UX design
- Collaborating with user-researchers to test customer understanding
- Iterating content
Technical skills:
- Experience of user-centred design
- Proven experience in using metrics and user feedback to define/refine content
- Experience in choosing the best format for displaying information to the user
- Proven experience of working within a web, online and digital environment
- Experience in working with content management and publishing systems
- Proficient in writing Markdown
Business skills:
- Experience of writing for the web, with proven ability of creating content that is accessible and usable
- Excellent communication and interpersonal skills