Content Designer

Job type:
Start date:
Long term
Mercator IT Solutions
Published at:
flag_no United Kingdom
Project ID:

This project has been archived and is not accepting more applications.
Browse open projects on our job board.

We require Content Designers with GOV.UK experience to initially work remotely, new projects expected October 2020.

We are undergoing a major digital transformation programme to make tax easier - enabling customers to do more in online and in Real Time, wherever they are. To do this, we need a team of outstanding people to create and run these new digital services and who understand the web, technology and people.

As a Content Designer you will:

- Collaborate with the product manager, digital service manager, business analysts and user researchers to define the messages that the new services will convey
- Take complex language processes and make them simple to understand
- Develop content that encourages people, who rarely go online, to use it
- Build relationships and work effectively within an agile delivery model with colleagues and external providers, eg user researchers and business analysts
- Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally

You will lead on all aspects of Content Design, including but not limited to:

- Research of subject
- Discussion with stakeholders and experts
- Initial drafts of content to fit with UX design
- Collaborating with user-researchers to test customer understanding
- Iterating content

Technical skills:

- Experience of user-centred design
- Proven experience in using metrics and user feedback to define/refine content
- Experience in choosing the best format for displaying information to the user
- Proven experience of working within a web, online and digital environment
- Experience in working with content management and publishing systems
- Proficient in writing Markdown

Business skills:

- Experience of writing for the web, with proven ability of creating content that is accessible and usable
- Excellent communication and interpersonal skills