Description
We are Hiring for Application/ITIL Support Manager in Bristol (Active -SC Clearance Mandatory)
SC Clearance Mandatory
Maintain information about known errors and workarounds.
Provide regular verbal and written briefings to the programme and stakeholders as required, including post-reviews of major problems.
Lead on all Major Incident Post Incident Reports on behalf of Live Services.
Provide good quality knowledge and information to expedite effective decisions relating to problem management.
Host/chair meetings and working groups as required.
Engage with relevant stakeholders, both internal and 3rd party, in the conduct of duties as required.
Ensure that all related artefacts are captured and can be used as evidence for audit and assurance.
Maintain a Single Point of Information on all DPS (LBS and NSoIT(D) live services problem related activities for all stakeholders to refer to.
Operate within defined timescales.
Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services.
Ensure that such problems are fully documented within the relevant reporting system(s).
Coordinate the implementation of agreed remedies and preventative measures.
Analyse and report on patterns and trends.
Initiate and monitor actions to investigate and resolve problems in systems and services.
Lead on the implementation of agreed remedies and preventative measures.
Investigate problems in systems and services.
Manage problems/incidents in an agile environment focussing upon the rapid development and deployment of continuous delivery.