Description
Currently recruiting a Desktop Support Engineer to be based on customer site in Sheffield and provide support of IT hardware and software products within the required Service Level Agreement (SLA).
Engineers will be required to attend a customer site, collect, unbox and image with Customer WIN10 image, HP laptops via SCCM. Follow agreed documented procedures to setup user profiles.
Presentable and professional at all times.
- Laptop/Desktop setup and use.
- General Hardware knowledge
- Knowledge of current IT issues
- Experience of networked systems, service desk and problem solving experience
- Proficient in Microsoft Windows 7 and 10
- Proficient in Microsoft Office related products
- Proficient in industry standard hardware items
- Knowledgeable in IT best practices and procedures
- General understanding of ITIL terminology and practices
- Customer focus
- Remote assistance