Description
IMPORTANT: Please apply only if you are DV Cleared as we wont consider other
The secure account programme is contracted to supply both hardware and software infrastructure solutions to support the account's common based solution, based on Windows 2008 server and Vista Workstation products. Experienced 1st Line support technicians with Windows Server experience willing and able to take on additional training to create a multi-skilled technician able to cover a wide range of tasks in the day-to-day support of a new IT system. Tasks will range from a share of Service Desk duties recording incidents and attempting first time fix.
The role will require each member of the Service Delivery team to work with a culture of Continuous Improvement in line with standards, creating/updating Processes and Work Instructions accordingly.
Some initial training will take place on the operational system. There will be notified periods of on call when out of hours call out and response on site will be required. Periodic visits to a remote disaster recovery site and short periods of remote working or operation may be required.
Essential skills:
- Self starter with good interpersonal and customer liaison skills.
- Ability to work in close co-operation with customer staff.
- Familiarity with secure systems & standards.
- Experience of working in clamped environment.
- Windows Server and Windows UAD build & configuration.
- Sub-System testing the Windows server and UAD packaged solutions.
- Storing the outputs in the Configuration Management system.
- Investigating and resolving defects in current package.
- Adhering to the appropriate standards and procedures.
- Experience of secure IT infrastructures
- Active Directory/GPO's/Security Clamp.
- Microsoft products of Exchange, Windows 2008 & 2003 administration, Vista experience.
- Windows Server-based system support role.
- Experience of any of the following products/technologies;
- VMWare, Virtualisation, Documentum
- Anti-Virus Packages
- SAN technologies
- Team player and flexible to the changing business requirements.
- Willing to travel to required locations at specified times.
Shifts covering 24/7 for 365 days a year including bank holidays.
Role currently requires candidates to alternate between working day shifts (approx 0700 to 1900) and night shifts (approx. 1900 to 0700).