Description
Role/Team Summary:
Wintel/VMWARE L3 Job Responsibility
- The Senior VMWare System Administrator shall have strong proficiency in the installation, configuration, and management of VMWare clusters using vSphere v6.5 and above supporting greater than 5000+ VMWare Virtual Servers with SRM, vRealize Operation Manager, vRealize Network Insight, vRealize Log Insight, Zerto, Veeam, Turbonomics.
- Responsible for leading and managing the administrative and design tasks for the virtualized & Microsoft server infrastructure
- Deploys, configures, and maintains VMware infrastructure. Plans and manages workloads, projects, and other administrative tasks associated with the VMware & Server team.
- VMware Administrator would be responsible for handling VMWare L2, L3 tickets and Tasks such as VM Commissioning, VMware Tools upgrade.
- To provide technical support to clients at all times, and must respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution.
- Develop and maintain operational documentation and specifications on system builds, disaster recovery, and standard operating procedures.
- Manage & Administration of Disaster Recovery using SRM, Veeam, Zerto tool.
- Good Understanding of shared storage technologies including SAN, NAS, Fiber channel, iSCSI, and NFS.
- Manage and administration of DELL/Cisco UCS/HP C7000 Blades
- Primary responsibility to deploy patches with ESXi Servers on time.
- Drive root cause analysis and provide feedback to improve future customer architecture changes.
- Drive customer escalated issues to closure by providing workarounds and fixes in a timely manner.
- Enhance customer satisfaction by responding to all customer filed issues specific to VMWARE & Windows and providing relief either through self or by driving visibility of the issues upstream to ensure they get fixed.
- Improve product supportability and serviceability by actively participating in new design development to provide feedback to drive increased stability of VMware and Windows platforms for enhanced customer satisfaction.
- An ability to learn new technologies quickly Good time management skills with strong documentation skills.
- Good communication skills both written and verbal.
- Administration of DNS, DHCP, WINS, VMware/Citrix/Hyper-V and related components
- Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work
- Provide on-site support at data centre for infrastructure maintenance activities
- Working knowledge in Scripting and Automation
- Patching experience in Shavlik Protect/BMC BladeLogic
- Work with Local & Global Teams
- Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned
Expected Skills/Experience (L1/L2/L3): L3
- Minimum of 6-10 years' administration experience on Virtualization technology.
- Administration of VMware technologies including, but not limited to, vSphere, SRM, Update Manager, vRealize Operation Manager, vRealize Network Insight, vRealize Log Insight, Zerto, Veeam, Turbonomics.
- Strong understanding and knowledge of ESXi Virtual Hosts, strong conceptual knowledge of VMware vCenter, HA, DRS, Licensing & SRM.
- Hands-on experience with vRop, vRealize Log Insight, Zerto, Veeam & Turbonomics tools.
- Good hands on experience on Windows Platform with operating systems.
- Strong knowledge on install, configure and manage Microsoft Windows OS, AD,DNS,DFS,NLB and Cluster.
- Design, Configure and manage the AD/DNS/DFS/DHCP/IIS/FTP/NLB/Cluster services in Windows)
- Strong Knowledge of Troubleshooting skills on Windows server (Blue Screen Errors, performance & capacity issues, permissions issues)
- Scripting knowledge/experience in VBScript, PowerShell will be added advantage.
- Handling escalated incidents or high critical tickets providing RCA.
- Predicting Risk/Impact and Participating in Major Changes.
- Handling 3rd party for underpinning contract SLA's
- Should have good knowledge in Managing Cisco UCS blades, Dell & HPE Servers.
- Knowledge on Cisco UCS blade chassis, Service Profile, VLAN configuration
- Ability to setup of resource pools and a VMware Distributed Resources Scheduler (DRS) cluster, Resource Management, Resource Monitoring along with VMware High Availability (HA) cluster.
- Proven experience in ESX Server Installation and configuration of virtual Switches, network connections and port groups configure Storage
- Expertise in Virtual Center Installation and configuration and Installation of its components Perform Level 3 Support & troubleshooting with ESXi Operating system.
- Proficient in Scripting ESX Server deployments for remote installation and security in a VMware Virtualized Environment
- Demonstrable experience in Install/Upgrade ESXi platform environment and experience ESXi Servers patching using Update Manager.
- Administration & understanding of storage architectures, including peripheral interfaces (SCSI, RAID, Ethernet) and multi-processor designs (SMP)
- Experience in managing Mid-range/Enterprise Servers Hardware
- Experience in Production Server Environment with Wintel Servers.
- Strong Knowledge about user administration and File system management activities.
- Experience in OS Hardening, performance and OS tuning.
- Fair Knowledge on backup solutions VERITAS, Netbackup, IBM TSM, HP DP or EMC Networker (At least one).
- Basic knowledge on Storage and SAN Switches.
- Patch management, RCA analysis, Application installs and upgrades following procedures documented by application owners Meeting SLA in time to fix the errors and problems.
- Good Knowledge of Cluster Administration and should be able to Perform Root Cause Analysis for the incidents
- Fair knowledge and working experience in SCVMM- & 2019
- Experience in Production Server Environment with Wintel Servers.
- Good communication skills both written and verbal.
- Remote support management.
- Vendor Management.
- Knowledge of ITIL Process
Additional Qualification/Skills:
- Strong Knowledge on Monitoring tools like MOM, SCOM.etc. is an added advantage.
- VMWARE/Microsoft Windows/Hyper-V certifications are an added advantage.
Personal Attributes:
- Accepts Responsibility
- Openness
- Positive attitude
- Integrity
- Commitment
- Judgement
- Organized
- Proactive