Description
Application Support, 2nd Line Support, Microsoft office, Impact Workforce, Active Directory, Exchange, Windows, PDA, Mobile Devices, Android
An excellent opportunity has arisen with my client based on the North London/Hertfordshire borders, we are looking for an Application Support Analyst - 1st/2nd Line Support Engineer who has experience with Impact Workforce (or a similar Workforce/Repairs management system) and strong skills in Microsoft Office.
The main duties of the role will be to provide general support to users and their applications. This will include general 1st/2nd Line duties such as password resets, unlocking accounts, PDA/Mobile Device Application Management, creating reports/report writing and Call Queue Management to ensure calls are dealt with within the agreed SLA timelines.
You will also be dealing with varied levels of users including Directors/CXO's, therefore you must have strong communication skills with the ability to prioritise your workload, whilst maintaining the highest level of professionalism.
During the current measures that have been put in place due to COVID, the role will be largely based from home, however the successful candidate will be require to travel into the office as and when required, therefore we are only looking for candidates who are able to travel to Enfield within 45-60 minutes max.