Description
Venesky-Brown's client, a public sector organisation with offices throughout Scotland, are currently looking to recruit x2 Microsoft 3rd Line Support Analyst for an initial 3 month contract on a rate of £/day (inside of IR35). This role will be remote based initially.The Role:
The Microsoft 3rd Line Support Analyst is responsible for providing support on all aspects of the Microsoft based services including Office 365, Active Directory and Azure. They will respond to incidents and request allocated to the team within the Service Now systems. They will work with project teams to implement new or improved services based on Microsoft technologies.
Requirements:
You will have demonstrable work experience equivalent to SCQF level 7 or be educated to HNC level, or equivalent in an IT related subject.
Knowledge and experience in:
oActive Directory
oAzure AD
oPowerShell
oExchange Online
oSharePoint Online
oAzure
oOffice products
oSecurity and Compliance Centre
oRMS
oIntune
oSkype for Business
Customer Focused with the ability to understand and resolve technical issues
Excellent communication skills
Good analytical and problem-solving skills
Prepared to take personal accountability for defined area of responsibility
Able to work with conflicting priorities and deadlines
Good attention to detail
Ability to be innovative especially when looking for solutions taking value for money into account
Flexible and proactive
Desirable Skills:
Knowledge and experience of System Center Configuration Manager (SCCM)
Relevant Microsoft Certification
ITIL Foundation
If you would like to hear more about this opportunity please get in touch.