Description
Rate - £430 per day
Location - Remote with occasional travel
Clearance - MUST HAVE AND ACTIVE SC CLEARANCE
Duration - 3 months with likely extension
The Service Design Architect is responsible for the design and development of the service management and delivery solution to support the delivery of new and changed services. The Service Architect role will align to the technical design output developed by the Chief Technology Office (CTO) and work closely with the account specific CTO during the Service Design phase of the solution. The Service Design Architect key accountabilities include being responsible for all aspects of service design, ensuring that current live solutions meet requirements; as well as ensuring service coherence and consistency.
Responsibilities
- Produce or support the production of service management documentation, ensuring that the authorised documents provide sufficient detail to enable Service Operations to impact the associated RFC.
- Liaising with programme management, service line and customer to assure delivery of quality service products on time and to budget.
- Together with the Service Lines, acting on feedback received from support teams concerning changes required for live operation.
- Planning for Service Operations, tooling, skills and volumes.
- Collecting and aligning existing process artefacts and contributing to development of a Service Architecture Framework.
- Interacting with other Service discipline and line teams to ensure architectural conformance to process model and standards.
- Creating support models to support solution development.
- Identifying and fostering common service delivery patterns and common sub-processes.
- Discipline Areas
- Required to take a lead in the development of the Support Model and Service Wrap for any specific account service defined.
- The role will be pro-active and require a good logical modelling capability to address the predominantly physical focus of an Infrastructure programme.
- The role will support other architects in the definition and management of interfaces, and take responsibility for the modelling of those interfaces at the appropriate level of abstraction in the support model
- The role will be instrumental in fostering and maintaining good working relationships, in particular with operational teams and organisations supporting the services.
- Required to represent services in continuous improvement, organisational design and internal informal benchmarking.
Essential:
- Strong customer management and interpersonal skills and an in-depth knowledge of the service design area.
- Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives
- A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains
- A detailed knowledge of service delivery concepts and techniques.
- A strong operational understanding of service supply chains
- Experience of service design for major IT systems
- The ability to hold a large and diverse design team to a single agreed approach, and to ensure that there are no gaps between the various components.
- The ability to write coherent, concise, and readable technical documentation
- Self-motivating, objective setting, and strong leadership skills
- Negotiating, bringing consensus, with previous experience of running workshops
- Team development and motivational skills
- Written communications - clear technical writing and presentation
- The ability to express a pragmatic and thorough design, taking into account any conflicting priorities of the account and customer.
- Have operated throughout the entire life cycle of a programme or project
- Experience of service architecture and design for major IT systems