Description
Cloud Consulting have an urgent requirement for an experienced Problem/Service Manager to work on a high-profile project for a leading company.
The role is offered on a fully-remote basis and is outside of IR35.
The role is to support the build of a new AWS/Azure platform, and will require someone from an engineering background who will be able to understand the root cause of problems.
You should have the following skills/experience:
- Demonstrate a tenacious attitude with strong leadership qualities.
- Excellent analytical skills and strong attention to detail, with the ability to quickly identify patterns and trends.
- Works well under pressure and can adapt to changing priorities.
- Remaining resilient in challenging and high pressure situations.
- Understands the wider IT platform and able to prioritise problems to deliver the most benefit to the business.
- Ability to breakdown complex technical topics into relatable business terms.
- Strong relationship management, ability to lead cross functionally and influence at all levels.
- Excellent verbal and written communication skills, communicating effectively with all levels of the organisation.
- Keeps up to date with Incident and Problem Management principles, processes and evolution.
- Can demonstrate a good understanding of Root Cause Analysis Methodology and provide an innovative approach to solving unique problems.
- Ability to deploy different RCA techniques.Firm understanding of the ITIL framework with ITIL v2, v3 or 4 Foundation Certificate in IT Service Management.
If you are interested, then please forward your C.V in the first instance.