Description
Service Transition Manager - Long term contract
Remote Working - Day rate to £550
We are specifically looking for someone who has recently worked on a large scale Technology led Transformation Programme - ERP, CRM etc. Someone who has also worked for a large organisation, ideally within Facilities/Engineering (an organisation that has a mobile workforce).
This role will see you responsible for designing and implementing the hypercare solution for the Transformation programme currently being undertaken - Transition to the BAU Service Management Team
Duties include:
Design the method for end users including suppliers, clients and employees to access a helpdesk for support - Engaging with the helpdesk to update scripts to route the requests to the right support teams - Ensuring appropriate "How to Guides" are available.
Ensuring there are superusers/business champions ready to 'floor walk' and support impacted user groups.
Provide reporting on service desk incidents raised including problems - Work with support teams to resolve the incidents/problems.
Ensure appropriate SLAs for resolution of service desk incidents during hypercare period.
Please forward your CV for immediate review and call back to discuss further.
Myles Roberts is acting as an Employment Business in relation to this vacancy.