Description
Hi,Hope you are doing well.
Looking for suitable resource for our customer having knowledge into Genesys Contact Center (L2)
Role: Genesys Contact Center (L2)
Location : resources who can work from Poland, Spain, Romania, Lithuania only (Remote available)
Type: Contract
Job Description:
Good understanding of SIP Protocols, Genesys Framework and Architecture
• Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights
• Good troubleshooting experience in Genesys infrastructure.
• Good understanding of the following Genesys Products
• Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.
• SBC Management
• Trunks, E1/ T1(CAS, CCS), SIP etc.,
Gateway protocols: SIP and MGCP
• Good ITIL Knowledge – Incident, Change & Configuration Management
Please mention
Day Rate expectation_______EUR/Day
Visa Status:-
Can join________ Days
Looking forward to hearing from you soon or earliest
Anirban Deb | Delivery Team | UBIQUE Systems
Phone : | Email : | Web : www.ubique-systems.com
Offices : London | Amsterdam | Berlin | Copenhagen | Singapore | Kolkata | Bangalore