Description
Our client is a global technology services and consulting company based in London.
At the forefront of Digital Transformation, they enable their customers to break down traditional barriers to, engage with and bring new initiatives to market at speed.
Consistently voted as one of the best places to work they operate in 20 countries with over 20,000 employee's and more than 300 enterprise level customers.
Key to this success is their expertise in E-commerce and we are currently looking for an exceptional Delivery Manager to join the team in Belgium on a Large E-commerce SAP Hybris program.
As the Delivery Manager you will have a passion for E-commerce/SAP technologies with an in depth technical understanding that allows you to maximise the business value gained by customers using your solutions.
Responsibilities:
*Identifying customer needs and overseeing service delivery within the business context.
*Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
*Responsible for managing finances and budgets.
*Be a trusted advisor to the customer and be able to advocate innovation and best practices.
*Manage account level risk management and mitigation.
*Work with multiple vendors and internal departments for the success of the program.
*Manage the engagement and the various workstreams within it, as well as the customer relationship.
Experience:
*Experience in managing large programs of the size 200+ consultants and Revenue of €20 M+
*Preferably managed large SAP/E-commerce Transformation projects.
*Must have experience in Retail/E-commerce.
*Experience of working with people in a diverse and multicultural environment.
*Aware of delivery management practices and innovation.
*Well versed in account level reporting and dashboards.
*Agile Delivery Management, Service Delivery Management.
*PMP/PRINCE Certified and well versed in different life cycle methodologies.