Description
We have an job opening for ServiceNow Consultant with our client and the details are as below:
Job Type: Contract (Inside IR35)
Duration: 6 months Extendable
Work Location: Cheshire, UK
Job Purpose and primary objectives: The ServiceNow Senior Developer is responsible to design and development/implementation of ServiceNow's solutions and provide technical & architectural guidance to high performing peers. This role will work with the IT Service Management leadership, IT service owners, process owners and various service delivery groups to develop technical solutions that satisfy the business needs of the bank to a high quality.
Key responsibilities:
- Provide architectural and design oversight to ensure all solutions are fit for purpose and use.
- Design/Build technical solutions based on client's needs and process requirements
- Deliver solutions using Agile software development processes
- Understand the current as is processes and deliver toolset changes based on upcoming process changes
- Customisation or development of enhancement requests for existing ITSM/ITOM tools and processes
- Take care of end-to-end development activities for a specific enhancement or project as an individual contributor
- Work closely with BA's, Architects, Testing team and process teams
- Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects
- Ensure gaps are clearly identified and reported to BA/stake holders
- Produce design documents where-ever necessary
- Work closely with vendor resources to meet development deadlines in case of larger projects
- Take respective ownership as an individual contributor throughout the project life cycle
- Take respective ownership of preparation of release plan
- Involve in Proof-of-concept activities and provide best possible solution to customers/stake holders
- Ongoing involvement in continuous improvement of toolset
- Follow continuous improvement best practices by identifying and diagnosing improvement opportunities
Key Skills/Knowledge:
Business Knowledge:
Has good general knowledge with some detailed knowledge of products/functions outside of day-to-day area supported:
Can engage with stakeholders of relevant business areas
Demonstrates a good end to end understanding of the systems processing for the business area & relationships
Exposure to the follow key modules in ServiceNow is required:
Incident/Problem/Change
CMDB
Discovery
Orchestration (Preferable, not essential)
Knowledge
Service (Request) Catalog
Demonstrable experience in following Technical concepts of ServiceNow is MUST
ServiceNow web services and APIs
Expert in JavaScript
Workflow Configuration
Working knowledge of relational databases
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
Working experience in ServiceNow Discovery (Preferable, not essential)
Ability to interface and develop with Java/J2EE Back End technologies
Working knowledge of Active Directory, LDAP, SSO
Working knowledge of web applications, networks, protocols and email (SMTP, POP3)
Person Specification:
ie Negotiating, client facing, communication, assertive, team leading/team member skills, supportive. Communication
Expresses self in a knowledgeable, coherent and confident manner in a variety of situations:
Articulates concepts in day-to-day situations or in presentations to audiences at all levels
Clearly defines the purpose of formal discussions (eg via one-on-ones, group meetings)
Responds quickly and thoroughly to questions by providing information appropriately
Presents information in a clear, concise, easily understood manner
Recognizes those who need or could benefit from information and shares it accordingly
Functional Analysis
Has significant experience with major activities, tasks and deliverables of functional requirements analysis:
Experienced with preparing detail-level documentation of functional and non-Functional requirements
Able to lead functional requirement walk-through and quality reviews
In-depth knowledge of available graphical tools, techniques and interfaces (ie Visio, PowerPoint)
Experience in evaluating document effectiveness (accuracy, themes, readability, visual impact)
Delivery & Project Management:
Holds working knowledge in concepts and practices of delivery:
Has estimated, planned & organised own tasks using project management tools and in collaboration with other streams; has understanding of different project methodologies
Has participated in the development of documentation (knowledge on documentation required during the life cycle of a project and can aid in its production)
Has documented and analysed alternative IT and operational solutions, risks and benefits, and obtained decision on resolution
Clear knowledge of project life cycles and can describe major phases and milestones within a project
Can manage resources within a project plan
Can build simple benefits realisation/business case
Can identify common types of risks/issues and where project dependencies exist; maintains simple RAID
Leadership:
Holds working knowledge in concepts and practices of Leadership:
Develops presentations to influence others
Contributes to and encourages ideas; builds on suggestions of others, leads by example
Inspires confidence by making and honoring commitments; demonstrates initiative and competence; communicates a vision and strategy of own role
Motivated and a motivator of others
Management:
Holds working knowledge in concepts and practices of Management is a plus:
Can identify and map stakeholders of the project
Demonstrates initiative and competence; supports and encourages positive working behaviours in others
Effectively delegates tasks; provides examples of own ability to shift well from task to task
Experienced in working in a team, creating and managing project plans and coordinating others
Able to identify priorities and adapt as needed
Knows the objectives, initiatives and issues of their team & department and can use this to prioritise work
People Development:
Holds working knowledge in concepts and practices of People Development:
Understand own learning style; learns from mistakes or successes for future planning and development
Familiar with journals and material relevant to specialty and industry
Determines individual and team skill requirements and development needs
Team Working
Works collaboratively with others, achieving a greater contribution by working together rather than alone:
Works co-operatively towards common goals with relevant colleagues
Consideration is given to colleagues at all times
Work involving other team members is coordinated and planned
Provides constructive feedback, as well as praise and encouragement to colleagues
Shares information with others and solicits advice
Views own personal capabilities as a means to contribute to the team's common purpose
Expresses positive expectations of others in their ability to reach group or team goals
Customer Focus
Establishes and maintains effective relationships with clients and gains their trust and respect:
Actively seeks to understand customer requirements and expectations
Builds strong relationships with their stakeholders and promotes the work of their department
Works in partnership with the customer to enhance systems and processes to help generate more business
Involves senior leaders in projects at appropriate times to show department's commitment to its customers