Description
An exciting opportunity to work with a global leader in aviation technology.
My client is seeking a Business Analyst to join their Service Management Product team on a contract basis.
The ideal Candidate needs to have advanced process design experience and skills and will be focused on collecting business requirements and translating them into functional requirements.
Must be comfortable working with multiple teams concurrently to identify and document existing practices and processes and experienced in consulting with many stakeholders.
Key Duties:
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Document existing processes
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Collaborate with multiple internal teams to drive process design/reengineering.
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Develop operational plans to improve manual processes and automate where possible
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Investigate systematic problems and business issues, consult key stakeholders, document proposed solutions.
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Work with technical teams to provide documented business and technical requirements to automate solutions with technology.
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Share best practices share knowledge.
Experience Required:
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Business Process Management Notation (BPMN) knowledge
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Significant business change and business process re-engineering experience
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ITIL certification is a plus
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Service Management Expertise is a must
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Excellent verbal and written communication skills
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Experience in creating detailed Business Requirement Documentation
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Ability to work with business owners to define key business requirements
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Excellent interpersonal, written and verbal communication skills
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ServiceNow knowledge is a plus
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Experience working with Service provider and Air Transport Industry is a plus
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Ability to be involved in technical discussions