Description
Network Cisco Voice - JD
Profile/Role Description L2
Key Skills/Knowledge: 3-5+ years of experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services, Attendant Console, and IM&P
Cisco Unified Communication & Collaboration expert who can conduct "as-Is" studies of existing requirements, design future state solutions and help in E2E implementation of IPT Platform
Conceptualising and developing prototypes quickly in working with the product and architect.
Engaging in engineering and development discussions, contributing to the conversation, providing your own opinions, asking thoughtful questions for clarification, and enriching the environment.
- Good Hands on experience on Cisco Unified Communication manager & Unity connection, Attendant Consoles version 10.x - 12.x.
- Expert level experience in handling Cisco IP telephony Network Infrastructure
- Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
- Good understanding of Unity Connection services like Call handler, Directory Handler, and other Voice mail services.
- Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI.
- Good understanding of VoIP, MGCP, H.323 and SIP services.
- Understanding on PLM, PCD for Migration and deployments
- Documenting design and build to enhance the technical documentation of solution
- Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
- Adheres to standard operating procedures/work instructions
Knowledge and understanding on key Technologies:
- Expressways
- WebEx & WebEx Teams
- SIP, CUBE, MGCP and H.323 gateways.
- UCCX 10.x and 12.x for IMAC's & Basic Scripting knowledge on UCCX
Professional skill
- Ability to work in large teams and manage project milestones
- Excellent communications & Effective presentation skills
- Ability to develop requirements based on client inputs
- Performance/Status reporting to project leads and leadership
- Ability to work effectively in a remote, virtual, global environment.
- Knowledge on ITIL process like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
- A strong customer focus, with the drive and attitude to go above-and-beyond to deliver on commitments.
- Open for 24x7 availability
- Vendor Coordination & management
- CCNA - Collaboration/CCNP - Voice/Collaboration Certified
Certifications Required - AWS DEP, or GCP.