Description
Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a Microsoft 3rd Line Support Analyst for an initial 3 month contract on a rate of £350-£390/day (inside of IR35). Due to the current circumstances this role will be remote based for the foreseeable future.Responsibilities:
Administration and configuration of Office 365 and other related Microsoft technologies for all Partners (3500 users)
Effectively manage the incident and request queues to ensure all incidents and requests are closed in a timely fashion
Creation and control of all required PowerShell Scripting
Problem determination and resolution for all technical issues that cannot be resolved at 1st or 2nd line
Proactive monitoring of the Service to prevent incidents
Security and Compliance monitoring and reporting support and production of necessary materials
Work closely with 2nd line to ensure a streamlined approach to support and product awareness building knowledge management capability within the organisation as a whole
Implement standard fixes to enable 2nd line or, in some cases, 1st line to resolve customer issues quickly
Provide Face to face support where additional investigation is required or to resolve issues where remote support is not possible
Proactively monitor the services across the Microsoft platform to ensure service stability and performance
Responsible for the resolution of all issues with Microsoft Services that cannot be resolved at 1st or 2nd Line
Essential Skills:
You will have demonstrable work experience equivalent to SCQF level 7 or be educated to HNC level, or equivalent in an IT related subject
Knowledge and experience in:
oActive Directory
oAzure AD
oPowerShell
oExchange Online
oSharePoint Online
oAzure
oOffice products
oSecurity and Compliance Centre
oRMS
oIntune
oSkype for Business
Desirable Skills:
Relevant Microsoft Certification
ITIL Foundation
Knowledge and experience of System Center Configuration Manager (SCCM)
If you would like to hear more about this opportunity please get in touch.