Description
Service Desk - 1st/2nd Line Support
Rate: £150-£170 per day (Umbrella Company or PAYE)
Duration: 4 month initial
Location: Basingstoke (Fully remote to begin with, potential of some office work longer term)
1st/2nd Line Service Desk Analyst required on an initial 5 month for a large Cloud Telephony company based in Basingstoke. The chosen candidate will provide Service Desk support to end users/clients with support issues and also translating their requirements into the clients product/service options.
This is an exciting opportunity for someone looking for develop their career in Network/Telephony or Service Desk type in environment. Full training will be provided on the companies software/products.
Key Skill
- Service Desk/Support Background
- Ticket/Case Management
- Supporting clients with products and advising accordingly
- Training Users where needed
- Evaluating current products
1st/2nd Line Support/First Line Support/Second Line Support/2nd Line Support/Helpdesk Analyst/Service Desk Analyst/1st/2nd Line Support/Service Engineer/Service Desk/Contact Centre Support