Description
My client based in London are looking for a Service Desk Analyst on an initial 2-3 month contract which will be Inside of IR35
You will be working for a unique organisation, of which you will be providing support for users across the organisation on a mix between telephone, remote and face to face basis.Duties will be varied and include operational support for hardware, software, audio-visual technology, operating systems,applications, and to contribute to the development of IT systems and procedures.
You will
* Assisting the IT Operations Department with server management and maintenance, including Performing data and system backups and restores in the event of system failure and user requests.
o Performance monitoring through proactive checks on the running systems & investigation of problems.
o Management of server schedules for hardware maintenance agreements.
o Engineer callout for routine hardware problems such as disk or power supply failure.
o Documentation of system details and operational procedures.
o Installation of systems software and related backup Hardware installation and maintenance, including setting-up, testing, delivering and installing PCs, peripherals and AV equipment.
o Hardware fault diagnosis, including identifying the causes of faults, replacing faulty components when out of warranty and contacting maintenance engineers when
machines are under manufacturer warranty.
o Installation and registration of network adapters
o Software installation and upgrades - predominantly for Microsoft operating systems, Microsoft Office Professional, anti-virus software, and installation of specialist packages.
o Installation and support of desktop PC's and peripherals - eg printers, scanners, digital cameras, Zip and other storage and backup devices, DVD drives, CD writers etc.
o Maintaining records - entering details of work carried out, progress trail etc., into the call. Staffing of the Helpdesk, ensuring the provision of a timely and accurate support service to user, covering a wide range of topics and advice on the use of London IT facilities.
o Providing 1-1 support and training to users on the use of a range of Office productivity tools in the Microsoft Office Suite and the use of core central systems, including email and file store.
o Assisting staff with the use of VLE to support
With previous 1st and 2nd line support experience, you must have experience with
-MS Office suite
-Bespoke applications support
-Citrix
-Call logging tools
THIS POSITION IS INSIDE OF IR35- AS SUCH YOU WILL NEED TO USE AN UMBRELLA COMPANY FOR THIS ENGAGEMENT
Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.