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Symon/Korbyt Wallboard Specialist

PL  ‐ Onsite
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Keywords

Content Content Management Coordination CCNA Avaya Communication ITIL Cisco DNS DHCP

Description

Symon/Korbyt wallboard Specialist - Poland

We are looking for an experienced Symon/Korbyt wallboard Specialist to join one of Europe's largest and fastest-growing clients in a progressive and innovative international team on a 6months + contract in Poland/Remote.

Primary Skill: - Experience in any Content management Server or Dashboard server (how to add, remove, upgrade Players), content and layout creation.

  • In-depth knowledge of Symon/Korbyt wallboard
  • In-depth knowledge of High-level workflow in Symon/Korbyt wallboard.
  • Good and In-depth experience in Design studio.
  • How to add remove contact centre queues in Symon/Korbyt.
  • Understanding of standalone Digital signage, local Digital Signage, and network Digital Signage.
  • Understanding of Contact centre terminology like a queue, Agent, AHT etc.
  • Installing, configuration and maintenance of various players like SDA900, Brightsign and Cisco DMP etc.
  • Basic understanding of networking like VLAN, NAT, Subnet, DNS, DHCP, Telnet etc.
  • Vendor Coordination & management
  • Able to read the Digital Signage logs.
  • Willing to work night shifts.
  • Excellent communication and presentation skill.
  • CCNA, ITIL certification and any other AV certification added additional advantage.

    • Additional desired experience:

    • Experience with contact center technologies and platforms (ie Avaya, Cisco, Five9 etc.)
    • Experience with Brightsign Media Players

    Professional skill

    • Ability to work in large teams and manage project milestones
    • Excellent communications & Effective presentation skills
    • Ability to develop requirements based on client inputs
    • Performance/Status reporting to project leads and leadership
    • Ability to work effectively in a remote, virtual, global environment.
    • Knowledge of ITIL process like SLA management with a detailed understanding of the classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
    • Provide On-Call support to users by handling Service Requests and Incidents related to Genesys
    • A strong customer focus, with the drive and attitude to go above and beyond to deliver on commitments.

    Apply Now to Avoid Disappointment - Interviews taking place soon.

    Start date
    ASAP
    Duration
    6 months +
    (extension possible)
    From
    Gazelle Global Consulting
    Published at
    21.04.2021
    Project ID:
    2095801
    Contract type
    Freelance
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