Service Designer - Digital

Job type:
on-site
Start date:
A.S.A.P
Duration:
3 months +
From:
Nexere Consulting Limited
Location:
London
Published at:
05/10/2021
Country:
flag_no United Kingdom
Project ID:
2108860

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Service Designer - Digital

Service Designer required by global client, London office (remote for now).

Must have experience in service design, digital, strong communication, collaboration and self motivation

Service Designers help teams to understand the service/s we are providing, the user goals and problems and how the wider ecosystem affects the user experience. They can facilitate activities such as problem framing, mapping, ideation, prototyping to help teams get closer to users and move towards user- centred solutions. Relevant teams that intersect in the e2e journey should also be involved in these activities so everyone making decisions that impact the service have a holistic view of the end- to- end and front- to- back.

They have a responsibility for taking a holistic view of all end to end journeys within services. Aligned to an alliance they work closely other alliances within and beyond Digital. So that teams see the part they play in the bigger picture of a service/s end to end and front to back.

They will facilitate relevant future thinking activities supporting the Framing Tribe to push the boundaries of what we are building relative to journeys within that alliance.

Goals responsible for:

  • Shared view of the end-to-end customer experience and the services it delivers based on research
  • Teams are continuously measuring performance against user goals and journeys
  • Services are named and success is defined in terms of what the customer is trying to achieve

If you are interested in this service designer role please apply below.

Service Designer - Digital