Description
Overall purpose of the role
The IT Senior Infrastructure Engineer is responsible for managing the high availability server infrastructure and associated operational services in line with the agreed Service Level Targets. Working the other IT teams, such as Network Operations, Application Management, Security, the Service Desk, Strategy & Architecture and the project delivery teams to ensure close alignment and engagement in implementing major developments and enhancements within the existing IT infrastructure.
Scope of role
. Responsible for the resolution through 2nd & 3rd line support for all infrastructure issues;
. Provides technical leadership for the resolution of services issues aligned to their technical capability;
. Takes responsibility for the ownership of the service advancement of their technical capability;
. Leads the engagement with the Strategy and Architecture team to understand technical direction and ensure strategic and operational alignment around support, maintenance & life cycle management;
. Assisting in the transition of all Server infrastructure service & associated operational services from current supplier to the newly formed in-house Server Infrastructure Team;
. Assisting in the set up and maintenance of relevant IT policy and standards in line with appropriate best practice;
. Keep up-to date with the latest relevant technology, relevant standards, policies and directives;
. Liaise with internal governance and the relevant external authorities in order to ensure that we are moving towards an approved compliant infrastructure;
. Produce and maintain operations manuals/run books for the associated services for this team in line with corporate standards;
. Identifies and acts upon opportunities for continuous improvement to reduce operational risks, optimise efficiency and improve standards;
. That product road maps and any associated remediation plans are in place to address operational risks.
Major accountabilities of role
1. To provide 2nd line support and 3rd line covering 24x7 on call rota
2. Key contributor to SW Transition and Transformation Programmes of work.
3. Defining and implementing IT quality assurance practices and procedures
4. Ensuring that the appropriate IT technology standard requirements, methodology and processes are in place
5. Attends and positively influences the appropriate technical and operational governance forums
Experience and capability requirements
Knowledge/experience
. MCSC Qualification
. Windows 7, 10, Server 2003, 2008R2, 2012, 2016 in an enterprise environment
. Unix and Linux fundamentals
. SCCM Fundamentals
. Cloud Platform experience.
. Troubleshooting, Diagnostics & Event Log/Management
. Solarwinds configuration and management
. Virtualisation, Citrix XenApp and Desktop 6.x and 7.x, AppSense User and Application Manager
. Active Directory (Users & Computers, Group Policy, DHCP, DNS)
. End point protection, DLP and GDPR (Symantec preferred)
. Scripting preferred (Powershell, VBScript)
. Network fundamentals (Firewall, DNS, DHCP etc. from a client perspective) (preferred)
Capability
. Experience of working in a Transitional multi supplier environment within a large-scale organisation
. Experience of contributing to technical solution design and development leveraging existing tool suites and propose best of breed solutions.
. Experience in ensuring that infrastructure conforms to architectural principles (eg supportability, future-proofing, consolidation, standards and strategy.
. Demonstrable experience successfully challenging vendors on solution designs resulting in an improved product.
. Stakeholder management with experience of working effectively with all levels throughout the organisation.
. Excellent written and verbal communication skills, flexible and a proactive team player.
. Technical expertise within a service and technical environment with a demanding, fast-paced environment