Description
REQUIRED SKILLS:
- 5 years of experience with Health Care insurance industries.
- STRONG SQL experience and with query tools.
- Demonstrated knowledge of the business functions. (eg membership, claims or Care Management).
- Experience with Data warehousing (STAR Schema preferred)
- Excellent Communication Skills, both verbal and written.
- Excellent Organizational Skills.
- Experience working with Technical resources.
- MS Office tools.
- Knowledge of systems development.
- Knowledge of SDLC/data bases/development language constraints.
- Excellent interpersonal and leadership skills including the ability to work with both internal and external customers and all levels of the organization.
- Excellent organizational skills with the ability to handle multiple projects and timelines with minimal supervision.
- Excellent problem solving and conflict management skills including the ability to manage conflict and find mutually acceptable resolutions.
- Both a strategic and tactical mindset to enable the development of a general high level design and to enable detail reviews of Technical Detail Designs.
- Business process improvement experience.
REQUIRED SKILLS, TOOLS, AND KNOWLDEGE:
- Experience with query tools.
- SQL
DUTIES:
- Interact with the Clients, Vendors, and Technical Resources.
- Work independently within guidelines, provides analytical support to a specific group of customers on business application, infrastructure and technology related activities.
- Provides guidance, assistance, coordination and follow-up on complex problems and ensures resolution.
- Work with application developers to support applications and customer requests.
- Analyze current business processes and systems to provide business process improvement ideas.
- Gather requirements and develop detailed documentation related to systems requirements and conceptual solutions.
- Coordinate with testing center.
- A high proficiency level in specific job related skills is required.
CHARACTERISTICS:
- Integrity - open and honest in all interactions; maintains confidence and trust
- Interpersonal skills - friendly, builds relationships and trust
- Collaboration skills - works well with others; take responsibility for team success/failures
- Facilitation skills - defines goals and objects; maintains focus; ensures results
- Organizational skills - able to plan and manage various projects and activities; multi-tasks
- Ownership and initiative - self-starter and finisher, drives projects and tasks to conclusion
- Judgment - able to act decisively, but ask for advice and assistance when needed
- Professional - always represents self and company in a positive manner
- Deals well with change, stress, and frustration