Description
The resource will
provide technical consultation to the Client and provide support to on-going projects. Healthcare experience is not a requirement.
Design solution to requirements and guide implementation for new Inova sites, and existing PBX system expansion or
enhancement projects as assigned
o Conduct site visits, discovery meetings with designated site owner to assess the voice needs and provide a site
voice assessment and recommended solutions
o Working with Verizons PBX, VoIP and Network Engineers design solutions for requirements, review system
proposals and complete Inova Health System Information Technology Purchase Orders (ITPO) as required
o Work with designated Inova IT staff to coordinate the site completion
o Manage a project plan for the Verizon implementation team
o Manage the installation of the system, and services to meet the customers expectations
o Attend meeting or conference calls as requested.
o Attend and provide support during cut-over when requested
o Conduct a transitional meeting between installation team and operations
o Provide/update documentation for the IT Voice On-call book.
Monitor the Voice infrastructure and provide recommendations on improvements
o Schedule Preventative Maintenance (PM) for each PBX, Voice Messaging system and Contact Center
o Twenty-three CS1000s and twenty-six key systems totaling 26,000 stations
o Assess the PBX voice traffic annually and provide a written assessment and any recommendations for
infrastructure improvements or cost reductions
Review monthly service invoices and assigned correct cost center before forwarding to Inovas ImageNow system for
designated approval
Review and existing PRI circuits and LD for potential savings by converting to VoIP technology
Provide Disaster Preparedness guidance for Inova Health System departments as requested
o Meet with requesting departments and assess their voice needs during a disaster
o Provide written recommendations
o Provide a revised switch Re-Direct spreadsheet for approval if required
KNOWLEDGE, SKILLS, & ABILITIES
REQUIRED:
VoIP Heavy Experience
Nortel PBX Heavy Experience
BCM
VoIP-SIP
PREFERRED:
Avaya
Project Management
EDUCATIONS AND EXPERIENCE
Required Education/Experience
Bachelors degree in Computer Science or equivalent work experience.
Certifications: Any of the following:
CCNA
CCNA-Voice
CCVP