Description
This Sr. Genesys SME/Architect position will vary in the scope of project responsibilities; however generally this position will focus on: designing & architecting the Genesys Framework, intelligent routing design, High Availability redundancy, working with Genesys on call routing architecture, and migration from an Avaya shop to a Genesys shop. Resource needs to be able to assist Client with moving their routing to Genesys. They are migrating to Genesys due to intelligent routing.
CLIENT is going to be introducing Genesys Chat, other channels, and planning a virtual hold implementation. They are planning to build a farm of IEX Servers for Workforce Management. A huge plus would be If the resource knows Avaya AES and has Genesys certifications.
Prefer that this resource be able to work independently and get up & running quickly without too much hand holding. Prefer that the resource be on-site (especially initially), but will consider allowing the resource to work remotely, depending on the skill level and circumstances. Will assist in planning solution strategies for enterprise deployments. Will need to have strong team-oriented, collaborative values and proven ability to work with all team members, peers, Customers and vendors in a dynamic environment. Excellent verbal and written communication skills.
KNOWLEDGE, SKILLS, & ABILITIES
REQUIRED:
Genesys Subject Matter Expert
Genesys Design & Architecture v7.6
Genesys Framework
Intelligent Router Design
Application Development & Architecture
PREFERENCES:
Genesys Design & Architecture v8.0
Avaya AES
Genesys Migrations Experience
Virtual Hold Implementation
Genesys Chat
IEX Workforce Mgmt.
Genesys Certifications
EDUCATIONS AND EXPERIENCE
Required Education/Experience