Customer Service Officer, Housing/Local Auth Exp

Job type:
on-site
Start:
ASAP
Duration:
6 months
From:
Generic Network
Place:
Bedfordshire
Date:
09/26/2011
Country:
flag_no USA
project ID:
244131

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My Client is looking for team members in the contact call centre. The centre deals with tenants calling in with problems with Tenants calling in with problems on their homes ie: repairs needing fixing etc and organising this. Call centre experience in Housing Local Authority desirable. HOURLY RATE: £9.50 - £10.50 PAYE per hour. £11.50 - £13.00 Ltd per hour PLEASE NOTE: SHIFT BASIS - 8-4 and 10-6 Provide a customer focussed Front End for the reporting of repairs. To provide a front line customer interface as part of a responsive repairs control centre, ensuring right first time completion of repairs for a range of customers. Supply Back Office administration support to the Building and Technical Services Division in order to assist the delivery of a high quality, customer focussed and continuously improving service. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state.