Description
MI Operations Analyst - Management Information (MI), Resource Management, Relationship and Supplier Management, Stakeholder Management, Retail Banking
Role ID: HS/ITPS/CB01
Client
A financial organisation based in Cheshire.
Requirements for the role
To be responsible for the timeliness and accuracy of provision of a variety of management information, providing quantitative analytical support to the Operations Manager.
- Own the provision of operational services to be delivered for the Operations Manager.
- Deliver meaningful business interpretation of data, providing insight and 'what if' analysis to allow Technology Managers to make informed business decisions.
Main Accountabilities
Management Information (MI)
- Provide MI to demonstrate progress against the business/operating plans for the organisation, including MI relating to projects and transformational activities including service management
- Accountable for regular reporting
- Provide appropriate regular and ad hoc MI
- Run Resource data input process
- Own and manage the new starter/leaver process
- Own and manage Resource Database reporting for monthly accounts and forecasts by extracting and analysing the data to support financial and reporting requirements internal and external to the business unit including sanctioning, headcounts, and the organisation charts for monthly accounts and forecasts
- Produce and maintain the organisation charts
- Develop and create process improvements
- Undertake the administrative functions required for the smooth running of the assigned functions
- Resource Sanctioning Control and Navigator Administrative Support
Relationship and Supplier Management
- To maintain excellent working relationships with internal key stakeholders to ensure appropriate information is available at all key times
- Maintain close relationships with other support teams, ensuring best practices, consistency and efficiency
- Develop and maintain excellent relationships to ensure appropriate agreed control processes are maintained
Core Competencies:
Technical knowledge
- Microsoft Office
- Ability to produce effective MI from databases/other sources.
Business Knowledge
Familiar with the details of at least one business organisation and experience of liaising with peers in business
Control
- Knows what should be communicated, when, and to whom; knows who could help make a good decision;
- Experience of financial and resource control excellence and the tools/processes required to deliver this.
- Hands-on knowledge of firm practices in run and project budgeting and an understanding of cost drivers.
Leadership
- Develops basic presentations and communicates to influence others;
- Contributes to and encourages ideas; builds on suggestions of others;
Management
- Demonstrates initiative and competence; supports and encourages positive working behaviours in others;
- Understands different project methodologies, project life cycles, major phases, dependencies and milestones within a project, and the required documentation needs;
People Development
Understand own learning style; learns from mistakes or successes for future planning and development
Essential
- Understanding of the role and responsibilities of the Operations function in a large organisation
- PC - relevant packages eg Outlook, Word, PowerPoint, Excel etc.
- Able to conduct basic research and retrieve information using the Internet
- Operate keyboard at speed during the working day in line with health and safety policies
- Good level of social and communication skills when dealing with a range of people and situations
- Able to communicate effectively, both orally and in writing, with clients, customers, colleagues and subordinates
- Good level of planning and organisation skills
- Good level of time management skills
- Excellent numeric skills needed for budget management
- A high level of literacy and accuracy is expected
- Logical decision making, effective listening and utmost professionalism
Preferred
- Thorough knowledge of functions/structures of other departments for researching information, resolving queries and to ensure that all necessary areas are advised of relevant information
- Thorough knowledge of relevant locations, personnel, functions and activities of external institutions
Working with and managing challenging Stakeholder relationships is ESSENTIAL.
Written and verbal communication needs to be exceptional.
Job Description
The client is looking to bring in a contractor for an immediate start.
This is initially a 3-6 month contract, with the opportunity to extend as required.
PLEASE ONLY APPLY IF YOU HAVE THE RELEVANT IT EXPERIENCE OUTLINED ON YOUR CV.
Thank You
Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.