Description
GSM & UMTS Field Technician - Optimization
Job Description: Field Tech Support for MBPS Optimization:
- Field visits for swapped feeders
- Sweep antenna systems
- Manual RET work
- General troubleshooting of hardware
- Additionally, responds to standard and non-standard requests to support network performance and reliability initiatives.
- Applies fully developed knowledge and skills to provide an advanced level of support in the testing, locating, maintenance and repair activities for assigned sites within the designated geographic area.
- Writes daily and weekly reports pertaining to maintenance activities.
- Frequently interacts with other Field Technicians, Switch Technicians, RF Technicians and Operation Service Center Technicians.
- Performs the site expansion process and mentors junior level technicians (Field Technician I's) to ensure they learn the basic elements of the process.
- Provides input and feedback regarding standard operating procedures to Technician III's and supervisors to assist in streamlining the process.
- Tests, accepts and integrates new circuits and applies operational knowledge and theory of microwave radio in applicable activities, supporting the FSC/Capital projects.
- The expectation for this position is to resolve more complex problems related to circuitry.
- Maintains tools, test equipment and vehicle to ensure proper working order and adherence to safety regulations.
- Performs the repair and return process and is responsible for maintaining adequate spares within the truck inventory
- Works on assignments that are moderately difficult, requiring some judgment in resolving issues or in making recommendations to Technician IIIs and/or supervisors.
- Usually receives very little instruction on daily work and receives general instructions on newly introduced assignments.
- Provides some guidance to Technician I's, using some judgment in decision-making.
- Basic Knowledge of Get More Reliability Program preferred
- Basic understanding of ''Mean Time to Resolve'' metrics preferred
- Self Motivated - with the ability to take initiative on certain matters
- Excellent verbal and written communication skills
- Ability to prioritize multiple tasks to completion
- Ability to work independently and complete tasks successfully
- Strong attention to detail
- Flexibility in ever changing environments and priorities
- Exhibiting initiative in achieving company goals and objectives
- Must meet minimum technical proficiency requirements
- Ability to solve problems using moderate level creativity and innovation
Minimum Required Skills/Competencies: QUALIFICATIONS
- Minimum of 2-5 years experience as a field technician or similar role
- Experience or education equivalent of Associates degree in communications, navigation, radar, electronics, or computer technology
- Understanding of all components of a GSM & UMTS network, including T-1, T3 and IP architecture and microwave theory
- Familiarity with RF engineering aspects of cell site construction
- Excellent communication skills
- Flexibility to work shifts and on-call as needed
- Clean driving record
- A great attitude and a healthy dose of problem-solving common sense
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