Description
DESCRIPTIONThe Engineer will rotate on call schedules for high severity outage issues.
Responsibilities
- Retail Support of phone lines
- Heavy telephone repairs called into vendors
- Telecom ordering
- Order telecom circuits, calling cards, wireless devices, payphones, etc.
- Responsible for remote IMAC work and repairs
- Must have expert PC skills required to access various systems and on-line tools
- PBX experience
- Expert level knowledge of Avaya PBX platform, including IP and TDM platforms to support G3r, S8300, S8500, and S8700
- Experience with dial plans
- Expert level knowledge of Avaya Key systems: Partner & Merlin platforms
- Expert level knowledge of Avaya Audix and Modular Messaging platforms
- Remote IMAC (software) experience
- Knowledge of Circuits (ISDN, PRI/BRI, OPX, MPLS)
- Expert skills required for Polycom video network
- Wireless/Mobility experience
- Expert skills with BlackBerry support and ordering of equipment.
SKILLS
Avaya PBX, G3r, S8300, S8500 and S8700, Avaya CMS and CDR, Avaya Key systems, Voice mail, Video Ploycom, Blackberry wireless
Synectics offers competitive salaries and a full suite of benefits. EOE.