Network Services/Support

Description

DESCRIPTION
The Network Services/Support consultant will support a server based IVR platform. Service provides IVR applications to customers. Multiple locations will be supported remotely. Work and manage a ticket queue, monitoring alarms for the platform, managing external vendors, managing remote hands at the equipment sites, handling external/internal customer requests, and managing/participating in outages. Provide initial problem determination with escalation to higher tiered support as necessary. Send necessary notifications to management, partners, and customers.

Qualifications

• Must have experience with Linux/Unix; including knowledge of generally used commands.
• Experience working with clustered Servers and in an operations center, handling automated tickets and customer trouble calls and supporting server based IVR systems.
• Strong technical skills and experience providing support for servers, load balancers, routers, switches, DMZ, firewalls.
• UNIX/LINUX proficiency and experience is mandatory and experience comparable to filling a system administrator role.
• Experience working with Servers in a cluster is a benefit, security requirements, alarm systems (ex. Vizgems), understand and be able to provide problem management, troubleshooting and analysis, system support, security, vulnerability scans.
• Knowledge of Load Balancers, blade servers, Weblogic, XML, VXML, AIX, RedHat, Oracle, and Scripting (Perl is preferred) is a plus.
• Must have good communication skills, able to read and create block and flow diagrams.
• Work well in a team environment, and be self motivated.
• Must be flexible to work any shift: may be scheduled for 1st, 2nd or 3rd shift and could be scheduled Tues-Sat; Mon-Fri; or Sun-Thurs; not been determined yet.

SKILLS
Linux or Unix administration, Routers, Switches, Load Balancers, SUN/IBM server admin, WebLogic, VXML, AIX, 3 - 5 Exp Operations Environment, Perl Scripting or Oracle Administration, Call Center Technology/IVR applications, Telco knowledge, VoIP knowledge, IP and WAN networking
Synectics offers competitive salaries and a full suite of benefits. EOE.