Description
Our client, a local London Authority is looking for a Service Improvement Manager to work with them for six months to produce sustainable, affordable and pragmatic recommendations for the future handling and response to complaints and enquiries within HRD, taking into account quality and cost and effect significant service improvement. You will be required to increase Joint and corporate working and resident satisfaction.The key objective of the Service Improvement Manager is to provide appropriate commercial and subject matter expertise to assist the HRD in ensuring its services protect and enhance the financial, legal and reputational interests of the Council.
To apply for the role, you must have the following:
Experience of establishing teams, setting objectives and managing performance
Experience of leading transformational change
Experience of managing relationships with a range of stakeholders
Experience of project management and reporting
Proven track record of achievement
Technical or professional skills:
Effective negotiator
Able to support and manage a range of stakeholders
Able to work in multi-disciplinary teams
Excellent inter-personal skills
Conscientious, with high standards of professional conduct