Description
Technical Support Operator
£18,400
6 month fixed term Contract + full Benefits, renewal possible and opportunities to move to perm roles.
The Company
Is an International Firm that handles over £10 billion annually from more than 6,000 clients.
Main Purpose of Role:
- Answering calls from existing agents and engineers;
- Dealing with enquiries and solving issues efficiently through to resolution;
- Acting as a central first point of referral for all team members, dealing with customer problems and the more complex customer enquiries/complaints;
- Provide training for new members to the helpdesk or the contact;
- Prioritising workload effectively, achieving agreed targets and objectives consistently, liaising with other departments as necessary and maintaining an up to date knowledge of our products and procedures;
- Communicating with internal/external departments; Acting on own initiative to implement best practice for our customers;
- Taking part in ad-hoc projects, to promote new products or survey agents.
Qualifications and Experience Required:
- Experience of working within a busy Customer Service orientated environment;
- Experience of answering telephone queries effectively as well as complex customer queries from enquiry through to resolution;
- Used to working in a fast paced environment that can at times be demanding.
- Ideally ATM experience, but this isn't a must have.
Person Specification:
- Highly effective communication and interpersonal skills;
- Excellent listening and problem solving skills;
- Good keyboards skills with a high level of accuracy;
- A well-organised individual who is self-motivated and confident and can work well, even when under pressure;
- Someone who possesses a flexible approach to work and welcomes and adapts easily to change;
- A good team player who is able to take the initiative when needed;
- Someone who works well without close supervision after full training;
- Ability to work within set guidelines and follow procedures.
Benefits:
25 days holiday
Staff Restaurant
Internet Café
Free Parking
6% Non contributory pension - starts after 3 months
Life Assurance
Private Medical Insurance
Shares - Buy one get one free
Recognition vouchers
Employee of the Month Scheme
Yearly appraisal
Half yearly appraisal
Monthly one-to-one with line manager
On site free Gym