Description
The Change/Process Improvement Manager is a key member of the Transformation Project Team tasked with transforming the current disparate processes across 11 NHS Trusts into standardised best practice processes in a single shared service environment based on contractor/client relationships. A pragmatic approach with a strong emphasis on continuous improvement is required.
The successful candidate is likely to have a mix of Process Improvement, Change Management and Project Management skills.
* Responsibilities will include working with the new Shared Service Centre team, client representatives, IT and the Project Manager to. Map the "as is" process across HR, Payroll and Recruitment. Identify "to be" streamlined processes that will deliver the TOM. Develop a Change Plan that will encompass all aspects of change: Process, People, Systems, Technology, Organisation, Culture
* Constantly reviewing where value can be added through people, process and technology interventions
* Restructure of the service which will encompass people and processes
* Manage operational team to deliver the change activities within the plan
* Excellent understanding of the HR Solution Target Operating Model
* Develop communications strategy and plans to introduce new processes and technology for users
* Creating training materials that will develop the required skills in the workforce
* Owning the delivery of the required training (personally and through commissioning)
* Working within a Programme Managed context and as part of a wider team working to the same ends
Required Skills
Process Improvement/Process Mapping skills (demonstrable through qualification and/or deep experience in Lean, Six Sigma or other recognised methods)
* Change management with evidence of training and/or qualifications
* Organisational development skills
* Business transformation skills
* Deep understanding and experience of HR solutions
* Programme/project management including the use of Microsoft Project
* Prince 2 qualified preferred
* Knowledge and experience of what good/best practice looks like
Personal Attirbutes
* Flexible with regard to travel, location and working hours
* Self starter with the ability to work with minimum supervision
* Ability to get on with people
* Must be able to fit into a hectic, pressurised change environment
Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.