Description
Operations Manager - Financial Services - Complaints Management
A leading Financial Service provider based in Northampton is seeking an Operations Manager to work on a complex project, which offers the opportunity to work with senior level professionals in a highly respected organisation. This is a business change role not a technical/IT position.
The purpose of the role/project is to:
Provide high quality complaints handling service and act as final point of reference for customers at level 2 of FSA timescales complaints and lead and inspire complaints function to deliver all agreed business objectives and instil a culture of excellence
To be considered for this role you must be able to demonstrate the following skills within financial services (ideally banking):
- In depth understanding of the complaints processes and handling
- Ability to lead, motivate and inspire the teams
- Customer Service focus
- Ability to digest highly analytical information
- Proven expertise in incepting, planning and delivering successful projects/operations
- Knowledge of regulatory framework
To be considered for this role, please submit your CV in application.
We will contact you within 72 hours if your skills are relevant to our client's requirement. EA Consulting Group is acting as an Employment Business for this role under the CEAEBR 2003.