Description
Operations, PPI, Customer Service, MI, Analysis, Process, Payment Protection Insurance, Contact Centre, Management
An excellent opportunity with a leading Corporate Bank awaits a talented Operations Manager to work within their PPI Complaints and Customer relationship Unit.
You must possess highly developed leadership skills and be able to drive performance and inspire, motivate and influence teams to achieve business goals.
An in depth understanding of the complaints processes and handling process are a MUST, combined with Operations experience, PPI and have an external awareness of the contact centre industry.
You MUST have experience of leading circa 100+ agents in an operational environment along with a knowledge of regulatory framework.
APPLICANTS MUST HAVE MANAGERIAL EXPERIENCE WITHIN A SIMILAR POSITION.
Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.