Description
Key Responsibilities:
They will be responsible for a number of operational teams. This will typically be across a wide range of products or services or for a business-customer base where overall individual contract levels are high.
Responsible for building and maintaining customer service relationships and driving strategy across their operational units
Responsible for strategic resource planning to meet work volumes to ensure their teams meet commitments and key KCI points, with objectives around meeting financial, people and customer targets. Frequent external customer contact is a key part of this role.
Own order implementation Manage Order Originator customer relationship and customer relationship Report on individual order status Order Management, Port Allocation, Access Ordering, CPE Ordering, Configuration, Test & Turn-up
To gain a good understanding of the Reuters contract and BT MPLS products and services
To take responsibility for the implementation of service and act as the primary interface for Reuters customers, internal departments and business partners for all implementation activitie.
Liaise between internal and external customers to ensure on-time and accurate delivery of project specifications and solutions with reference to the Global Reuters contract Co-ordinate activities PTT, Customer Engineers and Third Party Vendors engaged in the delivery of the project.
To administer and monitor the CLASSIC, PCS, PPR, COT +s on a daily basis to ensure that all tasks are completed within the committed date
To track the performance of designated Vendor and be the interface between them and the end client and to ensure compliance with company standards and organizational policies.