Description
The Client Services team is responsible for the successful onboard and continued service delivery to Institutional clients globally. This team is a core function of the business linking key communication and processes between sales areas with fund management and operational departments.
The Client Services Manager is responsible for providing full support to the Head of Client Services within the team to ensure the team deliver excellent service to our clients. The role will involve supporting our larger client relationships and will involve direct client responsibilities from the outset, managing the successful delivery of service to complex clients, ensuring that excellent relationships are maintained with all business areas at all times and that change requests for existing and new clients are implemented to the most efficient and highest standards.
Key Capabilities (skills, qualifications, knowledge and experience required to achieve outputs)
*Excellent direct Institutional Client relationship experience
*Strong investment management experience including excellent understanding of fund management and administration processes and instruments
*Good business knowledge of performance analysis and reporting
*Strong workflow management and project management skill
*Demonstrable problem solving, specifically around data and process
*Strong ability to work with others to achieve effective solutions and decisions.
*Ability to work within a team and under pressure
*Openly shares information and own expertise with others
*Drive and enthusiasm demonstrated through strive to achieve a first class service management function.
*Strong listening skills and empathetic approach to dealing with stakeholders within the business.
*Excellent numerical and written skills are essential
*Good self organisational and time management skills
*Excellent facilitation and meeting skills, being able to discuss complex/technical concepts
*Must be a structured individual with project style discipline.
*Ability to initiate and deliver change as required.
*Ability to form strong cross-functional working relationships
*Investment Management Certificate (or equivalent)
*Candidate must be 'graduate calibre' with strong academic results.