Description
My Client is looking for a Service Manager to take a strategic responsibility for the project and contractual reporting/management for the customer's management.
Mandatory experience required:
- Working in large, complex organizations
- Proven track record in ITIL v2 and/or v3 certified. Know how in area of infrastructure is a must. Proven experience in ITIL processes and good understanding of processes and service organization.
- Experience in designing and setting up a service catalogue, service offerings
- Defining the as-is services and describing them in SLA's
- Negotiating OLA's
- Experience in describing a GAP analysis
- Creating Service Improvement
- Service reporting
Candidates will analyse and describe the current and future services delivered to the business partner. An SLA under the umbrella of a global service Contract will be proposed between parties, and a Reporting model needs to be put in place to control process efficiency. Experience of involvement on a major project for a bank to bring together it to a satisfactory completion under previously defined "Quality, cost and lead Time" conditions, organizing, monitoring and advising. Co-coordinating the stakeholder Divisions as a whole and meeting their various expectations whilst maintaining consistency with the Banks policy themes.
Candidates should have at least 12 years of experience, with at least 6-8 years in conducting projects in a functional and technical environment.
Language Skills:- English mandatory, Dutch and French.