Description
Credit Controller - Market Leading Organisation - Reigate
6 Month Contract - £19470:00 annual, £ pro rata
*Free Parking & Outstanding Offices*
Volt is currently recruiting on behalf of a market leading organisation based in Surrey for a Credit controller to ensure collection of outstanding overdue invoices & transactions within agreed credit terms to minimise bad debt, reduce risk and maintain accurate customer data within European credit Policy.
Key responsibilities:-
*To minimise bad debt for the Company
*Review account Credit Limits in line with the European Credit Policy and advise MDM if amendments required
*Ensure company policies, procedures and standards are adhered to.
*Ensure their own targets & objectives are met, alongside department objectives.
*Produce information & feedback on own activity, progress & performance.
*To train & coach level one credit controllers.
*To prepare legal pack prior to passing to MDM for completion
*To attend customer visits
*To provide support for all team members
*To cover in for absent team members
*To support the team leader with ad hoc tasks
*Ensure the accuracy of all customer data
General responsibilities:-
General:
*Proactively chase customers for outstanding invoices and transactions.
*Dealing with customer disputes and forwarding to the correct department for resolution.
*Responding to customer correspondence/requests.
*Processing credit card transactions
*Feedback to team leaders on results and issues
*Escalation of issues not being resolved.
*Working with other areas of the business to resolve issues.
*Send out statements and copy invoices to customers.
*Promote direct debit as preferred payment method.
*Release service calls & consumables orders in line with European Credit Policy.
*To train & coach Level One Credit Controllers.
*To prepare Legal pack prior to passing to MDM for completion
*To provide support for all team members
*To cover in for absent team members
*To support the team leader with ad hoc tasks
*To escalate complaints
*Ensure their own targets & objectives are met
*Answer the telephone within 3 rings
*To work within customer credit limits
Credit Control
*Debt collection using both verbal & written methods
*Account reconciliation.
*To attend customer visits
*Be aware of and understand weekly figures and reports
Admin
*To open accounts within correct guidelines
*Review and set credit limits as agreed within credit limit Matrix
*Reconcile credit card log
*Maintain acceptable levels on exception reports
*Updates to customer master data as required by the business
*Process refund paperwork
*Complete SOX testing monthly
*Manage risk reporting
*Manage failure and payment risk information for customer record
*Understand D & B reports