Description
Senior Business Analyst - Banking - Telephony - call centre
A leading Retail Bank based in London is seeking a Senior Business Analyst to work on a complex project, which offers the opportunity to work with senior level professionals in a highly respected organisation. This is a business change role not a technical/IT position.
Working within a high profile Group Strategic Programme, you will be tasked with implementing a Target Operating Model for circa 5,000 colleagues.
Assigned to significant portfolio projects key responsibilities will include:
- Define, shape, review, communicate and validate requirements to Change processes, products and service offerings,
- Evaluate and recommend solutions to drive business improvements,
- Understand the end to end processes affected by changes and undertake a level of data analysis to aid design and solutions.
To be considered for this role you must be able to demonstrate the following skills within financial services (ideally retail banking):
- Strong Business Analysis
- Telephony/Call Centre experience
- Requirements Gathering
- End to end processes
As well as proven experience on a large scale programme within a banking environment.
To be considered for this role, please submit your CV in application.
We will contact you within 72 hours if your skills are relevant to our client's requirement. EA Consulting Group is acting as an Employment Business for this role under the CEAEBR 2003.