Description
Our client, a major mobile telecoms service organisation requires a number of Site Access Administrators to join their busy team. They will be responsible for managing the work allocation to the Field, either by manual trouble ticket assignment or through optimised automation processes within a Work Force Management system (WFM). The Site Access Administrator will review and monitor Ticket allocations through to resolution, ensuring that any escalation processes are followed and also support the Field teams in updating the cells out of service excel spreadsheet on a daily basis. Additional to that they will support the Field teams in achieving FSO KPIs and provide an 'Operationally Excellent' service to both internal and external customers
Experience:
Essential:
* Proficient in the use of MS Office
* Customer service skills in telephone handling
* Good written and communication skills
Desirable:
* Experience using trouble ticketing systems