Description
Position: Senior Support Assistant with EU SECRET level Security Clearance
Location: Brussels
Company: The position is through a leading IT service provider for an institution of the European Union
Description:
- User guidance and support regarding the use of information systems to carry out their tasks
- Organising and running in the information system installation from the end user
- perspective
- Follow-up of service quality
- Conception and writing user documentation for information systems
- Contractual expertise
- Support in the elaboration, establishment of technical specifications, or TORs (Terms of Reference)
- Support to contract management, verification of the delivery of services
- Support in the preparation of IT systems procedures handbooks
The candidate MUST have:
- EU SECRET level Security Clearance
The candidate should have the following knowledge and skills:
- Excellent communication skills
- Relevant experience in team working in an international/multi cultural environment
- Proven knowledge in end user assistance or support of information systems
- Education and experience:
- Minimum 10 years of relevant studies and experience after the secondary school
- Minimum 6 years of relevant professional experience in user support.
Language requirements:
- Fluent English
- French would be an asset
Reference:
SnrSupport