Description
Senior Infrastructure Support Engineer
Our client in Manhattan, NY has a need for Senior Service Desk Engineer. The ideal candidate will have experience in at least Tier 1-3 desktop and infrastructure support including hands on technical assistance to key users, hands on analysis and diagnosis of infrastructure issues, as well as planning and support. In addition, s/he will need to interact with other 3rd and 4th tier support personnel, engaging them when appropriate to solve problems outside of his/her domain.
Responsibilities:
Responsible for timely problem resolution with desktop and computer applications, hardware, networking and other technical issues
Analyze and diagnose issues that may be caused by Server Side applications, server operating system issues and networking problems
Responsible for problem resolution with computer applications, hardware, networking and other technical issues
Act as interface between the Service Desk Group and the other departments within Information Technology
Participate in the development of a service level agreement and ongoing management of service level compliance
Helps to manage and maintain escalation procedures and ensures compliance
Monitors current systems performance and security
Assists in the development and implementation of corporate information system policies and procedures
Required Skills, Education and Experience:
3+ years of experience in infrastructure planning and implementation and diagnosing and resolving desktop support issues as they relate to infrastructure and users in a timely manner
Experience with Citrix a plus
Experience working in virtualized environment a plus
Experience with IIS a significant plus
Experience working with common diagnostic tools to identify and resolve problems
Ability to differentiate between errors caused by hardware, software, desktop errors, server errors and misunderstanding of usage
Excellent organizational skills, attention to detail and highly accurate work