Global Workforce Solutions Specialist

Description

• Act as a subject matter expert, providing task coordination, support, coaching and periodic training for suppliers and staff as it relates to the external workforce initiative.
• Ensure that tasks are processed timely, accurately and efficiently by partnering with various departments and suppliers.
• Understand and adhere to the company policies and procedures and the capabilities and functionality of the vendor management tool (Beeline).
• Satisfy On/Off-boarding tasks for external workforce manually and within the Beeline tool, within or exceeding SLA.
• Support the Global Workforce Solutions team members by reviewing and processing requests for external workers requested by internal customers.
• Partner with internal departments including Legal, Security, and IT to coordinate the necessary actions associated with new, extension or termination of building and network access for external labor.
• Maintain external worker repository with accurate and current information including start date, end date, extensions, and other confidential information.
• Work with suppliers regarding external worker performance issues, billing questions, etc.

• Ability to multitask and determine when escalation of issues is necessary.
• Customer interface and exceptional customer service are key components of this role.
• College degree preferred.
• Strong problem solving, analytical and customer service skills are a must.
• Proven ability to achieve results in a fast paced environment.
• Ability to work individually and as a team member.
• Demonstrated ability to manage multiple tasks and priorities.
• Strong oral and written communication skills.
• Attention to details and accuracy.
• Proficient in Microsoft desktop tools.
• Enthusiastic and approachable demeanor.
• Ability to manage department information with confidentiality and professionalism and work with sensitivity to deadlines.
• Experience in a large corporate environment helpful.
• Experience with supplier relationships, negotiating legal terms and some HR Generalist experience is also helpful.

SKILLS

problem solving, analytical and customer service skills

Synectics is an Equal Opportunity Employer.