Description
As a 24x7/1st/2nd Line Support/NOC Shift Engineer your key responsibilities are:* Reactive management and monitoring of network alarms, taking the necessary steps in order to resolve customer network incidents
* Proactively managing network events
* Incident management of customer service affecting situations and broker any relevant conference calls required
* Working with 3rd party suppliers and liaising with channel partners
* System Housekeeping, ensuring where applicable, customer's network and configuration information is backed up
* Ensuring Network Management Customer maps are up to date and accurate
* Managing customer change control
* Ensuring that procedural documentation is accurate and updated where necessary
* Escalation of any potential SLA breaches or service affecting issues via the correct path