Description
We are currently looking for a Customer Service Team Leader to join a large Insurance Client based in Craigforth.
Start: May 2012
*Candidates must be available to attend an CSL Assessment Centre on 22 March 2012*
Duration: 6 - 9 Months
Location: Craigforth
Rate: Daily contract rate
*Candidates must be available to attend an CSL Assessment Centre on 22 March 2012*
Role:
Inspire, connect, developing and leading a team of people to deliver consistent levels of excellent service with the customer at the centre of everything. Achieving/exceed the business objectives at the right cost.
Knowledge
*Excellent knowledge of product, procedures and systems within business area
*Strong knowledge of the financial industry and the market place
*Strong ability in understanding management information and using this to make considered decisions
*Comprehensive knowledge of relevant regulatory and mandatory procedures and qualifications
*Good understanding of business drivers and the key deliverables on the Customer Services Business plan
Skills
*Strong ability to connect with audience when communicating, both written and verbal.
*Strong ability to engage people
*Strong interpersonal skills and the ability to create an environment that delivers excellent customer service.
*Demonstrate ability to deliver difficult and unpopular messages to the team when necessary
*A role model to others by leading by example
*Good leadership skills and strong ability to inspire change in people and work culture.
*Strong decision making and problem solving skills
*Excellent analytical skills.
*Excellent planning and organisational skills.
*Strong influencing and negotiating skills
*Excellent customer focus skills.
*Ability to build partnerships both internally and externally with key stakeholders.
*Strong ability to value diversity.
*Strong self awareness of own strengths and capabilities
*Candidates must be available to attend an CSL Assessment Centre on 22 March 2012*
hy-phen Limited is acting as an Employment Business in relation to this vacancy.