Description
My retail banking client requires a team to proactively carry out proactive suitability reviews for investment, pensions and any other type of regulated product.
The ideal candidate will have a thorough knowledge of Life, Pension and Investment products and of the Regulated Financial Services environment, along with experience of redress calculations. A thorough understanding of the complaints life cycle within the financial industry is essential.
Candidates must have a minimum of full Financial Planning Certificate FPC or Certificate for Financial Advisors (CEFA)
The role holder will be accountable for ensuring individual customer reviews in respect of Investment products are managed and progressed to resolution in line with regulatory requirements
Core accountabilities
Decision Making: Ensures that all review cases are dealt with within the Financial Services Authority (FSA) requirements and Barclays' minimum standards.
Redress Calculations: Calculates levels of redress or compensation and evaluating levels of goodwill payments as appropriate. Ensures that any offers of compensation are within agreed discretionary limits or gain the appropriate sign-off
Case Load Management: Proactive diary management to ensure that cases are progressed to resolution without unnecessary delays and are dealt with in priority order to achieve personal/team targets and project timescales. Maintain the complaints database, ensuring all entries are recorded accurately and ensuring system integrity. Assist in achieving the overall team targets set by the Customer Relations Team Leader
Maintain Quality: Achieves the required level of quality on an ongoing basis across all areas of review handling
Communication: Clearly explain the reasons for case decisions to internal/external clients. Negotiates with clients (where applicable) to facilitate a resolution, obtaining co-operation from operational areas and third party product providers if required.
Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.