Description
DESCRIPTIONThe Network Services Support Consultant will perform installation and remote troubleshooting of Linux Servers and various manufactures of switching and routing equipment. Expected to manage a personal phone queue and handle multiple forms of electronic communication related to the project
Responsibilities:
- Expected to rapidly achieve a level of productivity measured primarily by installation trouble tickets worked and handled calls, as well as quality based metrics consistent with published department guidelines.
- Will spend a significant amount of time handling inbound calls from multiple parties during the installation, testing, and turn-up of a venue as well as placing outbound calls to customers and circuit providers to aid in the installation process.
- Provide and document consistent, accurate and detailed analysis of issues for each installation.
- Must be familiar with the following: Linux, Routing, Subnetting, Telco wiring, and DSL Technology.
- Must have a well rounded knowledge of networking concepts, networking implementation, and software concepts and use.
- Requires a strong work ethic and the ability to participate in a large team.
- Should be keenly interested in process improvement and increasing quality and productivity at all levels.
SKILLS
Linux, Routing, Subnetting, Telco wiring, DSL Technology
Synectics is an Equal Opportunity Employer.