Description
DESCRIPTIONThe Network Services/Support consultant will be performing standard Tier 1 monitoring, ticketing, analysis, resolution, and triage of faults occurring in network elements, as needed. The supported elements include Unix and Windows Servers and other mobile telephony applications.
Responsibilities
- Perform fault isolation, validation, and some repair for supported network nodes, escalating and tracking advanced repair to specialized teams.
- Rapid assessment of both the nature and severity of customer problems to evaluate appropriate response, engaging various support organizations to provide that response.
- Assist and support the engaged support organizations to reduce duration and severity of customer impact and/or loss of redundancy.
- Open, update, and close trouble tickets as required to track progress of trouble resolution.
- 6 months experience with Netcool Fault Monitoring tool.
- 1 year experience with CTS ticketing system or other Remedy-based system.
- 1 year experience with Unix (Linux, HP/UX, and/or Solaris).
- Experience with Mobile Communications protocols a plus.
- Familiarity with SMS and MMS
- Mobility Network knowledge
- APN, MAR, MIND, WAP, SS7, 3G, 4G, LTE and RAN Technology experience
SKILLS
SMS, MMS, Mobility Network, APN, MAR, MIND, WAP, SS7, 3G, 4G, LTE, RAN
Synectics is an Equal Opportunity Employer.