Description
CompuCom is the leading IT outsourcing company seeking qualified technical resources to work for the world's top corporations and high-visibility brands. Currently we are looking for a Mac/PC Desktop Support Technician with experience supporting IT end users in a Mac environment. This technician will be working in a media/entertainment environment troubleshooting hardware, software and connectivity issues and would be troubleshooting both PCs and Macs on a daily basis. We are looking for someone who is outgoing, professional, and experienced.
OVERVIEW:- Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications.
- Tests configured systems for appropriate functioning and troubleshoots for any errors found.
- Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements.
- Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config sheets).
- Complies with departmental training certification requirements based on configuration level.
- Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures.
- Researches hardware and software literature to keep abreast on new product/service developments and announcements.
- Works with Lead Technicians on difficult to solve problems or configurations.
- MAC experience necessary.
- Requires 0-1 years experience.
*CompuCom supports Employment Equity and Diversity*