Description
Our client is a super high-visibility computer components manufacturer looking for world class expert in UX research, human factors, and usage modelling with a deep appreciation for technology and creative inspiration to solve real world business problems. This person will be responsible for working with cross disciplinary teams (product managers, interaction designers and technologists) to apply innovative user experience research methods to collect user feedback and translate findings into tangible experiences for a B2C Retail eCommerce business.
RESPONSIBILITIES:
- Conduct primary UX research for eCommerce service eg formative research studies, structured interviews, expert evaluations, usability studies (remote and in-person), focus groups, quant studies and statistical analysis, requirements gathering and similar.
- Partner with designers/technologists to generate deliverables such as personas, mental models, use scenarios, use cases, usage models as well as sketches, wireframes, workflows, and interactive prototypes for driving technical teams forward or user studies.
- Conduct benchmarking of Internet and eCommerce services and applications to discover and define best practice in the given subject area.
- Make sense and interpret analytics/Business Intelligence data and co-relate to qualitative user feedback.
- Create point of views based on emerging trends in technology, solutions, products, and services that will shape future consumer experience innovations and consumer expectation.
REQUIREMENTS:
- 5+ years of working experience as a UX Researcher, Human Factors Researcher, and Usability Engineer or Interaction Designer
- Deep knowledge about qualitative research (summative and formative, contextual inquiries, etc.), UX research methods, and designing/implementing innovative UX studies to illustrate early conceptual ideas around digital consumer experiences
- Expertise with the Adobe Creative Suite or similar to express your ideas
- Cover letter explaining your professional interests and outlook, work portfolio and samples
- Fluency in English, Spanish a plus
To apply for this position please attach an updated Resume in Word/.doc format with daytime phone number where you can best be reached. Please also include a brief cover letter outlining your experience as related to this job requirement. CompuCom is an Equal Opportunity Employer. No 3rd party/recruiters please. This contract position is estimated to be six months in duration.